Help and support

No. Browsing tutors and tuitions is completely free and always will be, with no account needed. You only sign in when you want to do something that involves another person — apply to a tuition, post one, send a message, or see contact details.

So that the person on the other side knows who they are talking to. Every account on TutorMint is a real, verified person, and that is only true if we know who is sending what.

Use "Sign in", then follow the reset link on the login page. If you signed up with your mobile number rather than an email address, message us on WhatsApp from that number and we will help.

Record a short introduction video and upload your degree certificates and CNIC. Our team reviews the video and documents by hand. You get an email with the decision, and if something needs changing, the reason is in that email.

You show in search once your mobile number is verified and your city, area, subjects and gender are set. Paying the one-time Verification Fee and sending your CNIC, profile photo and selfie earns the Verified badge, which puts you above tutors who are not verified. Your dashboard shows anything still missing.

The reason is on your dashboard and in the email we sent. You can record and submit a new one. There is a limit of three submissions in total; after the third, the upload button locks and you should contact us directly.

Every verified tutor, on any plan, can message parents in the app. Premium and Featured add a higher place in search, their badges, more applications and parent phone and email views each month, one-tap WhatsApp to parents, and seeing who viewed your profile. The full table is on the Membership Plans page.

Yes. Your Premium or Featured month starts the day you are verified and your profile is complete. The Verified badge comes from the Verification Fee plus your CNIC, profile photo and selfie; a degree and an introduction video are optional. Nothing is lost in the meantime.

Posting needs a verified mobile number, and nothing else. Verify it from Settings with a one-time code. Your CNIC and home address are optional: send them from your dashboard and, once our team approves them, you get the green Verified badge tutors look for.

Completing a hire is a Featured plan feature. You can post tuitions, receive applications, message any tutor and request a demo lesson for free once your mobile number is verified; marking someone as hired, and seeing contact numbers, is on Featured.

Only on the Featured plan. On every other plan you can message the tutor through the site, which reaches them just as quickly.

Ask any tutor for a demo lesson, online or in person. They propose a time, you meet off the platform — Zoom, WhatsApp, or at home — and afterwards you leave feedback. One demo per tutor.

No. TutorMint never takes a cut of what a tutor charges or a parent pays. The only thing we sell is a monthly membership. What you agree between yourselves is entirely yours.

No. All membership payments are final and non-refundable, including any unused part of a month. This is set out in our Terms, and it is stated on the packages page before you pay.

It is subject to a fair-use limit of 100 applications or job posts a month. Almost nobody reaches it. We would rather tell you the number than let you find it.

Pay from JazzCash, Easypaisa or any bank app using Raast or bank transfer, then upload your receipt. A person confirms it, usually within a few hours, and you will get an email when your plan starts.

The plan features switch off on the day it ends — there is no grace period. Nothing is deleted: your conversations, applications, shortlists and posted tuitions all stay exactly where they are, and a featured job stays open, just without the tag. We email you three days before.

Use the Report button on their profile, on the job, or in the conversation. You can also block them, which stops all messages and applications between you both immediately. Reports go to a moderator who can see the reported conversation and can warn or suspend the account.

Only you and the TutorMint staff who review verifications. It is stored in a private area that is not reachable from the public internet, and it is never shown to another member.

Parents see a watermarked, reduced-size preview on your profile — enough to see the qualification is real. The original file is never made public. Like anything on a screen it can be photographed, so the protection is against casual copying rather than a determined effort.

Your profile photo and public profile details may be used to promote TutorMint, for example in a social media post about verified tutors. You agreed to this when you signed up, and it never includes your contact details. Ask us and we will stop using yours.